PLATFORM
Security
Security Measures and Best Practices
At MELDapp, security is our top priority. We implement multiple layers of protection to ensure the safety of your assets and personal information. This page outlines our security measures and provides best practices for users to enhance their security.
Self-Custodial Security
MELDapp is a self-custodial wallet, which means you have complete control over your private keys and assets. Your private keys are never stored on our servers and are only accessible to you. This approach eliminates the risk of centralized security breaches that could affect all users simultaneously.
Technical Security Measures
End-to-End Encryption
All data transmitted between your device and our servers is protected with industry-standard end-to-end encryption, ensuring that sensitive information cannot be intercepted or accessed by unauthorized parties.
Biometric Authentication
MELDapp supports biometric authentication methods such as fingerprint and face recognition, adding an extra layer of security when accessing your wallet or confirming transactions.
Suspicious Activity Monitoring
Our systems continuously monitor for suspicious activities and unusual patterns, alerting users to potential security threats and automatically blocking suspicious transactions.
Regular Security Audits
MELDapp undergoes regular security audits by independent third-party security firms to identify and address potential vulnerabilities, ensuring the highest level of protection for our users.
User Security Best Practices
While we implement robust security measures, users also play a crucial role in maintaining the security of their accounts. Here are some best practices to follow:
Secure Your Seed Phrase
Your 24-word seed phrase is the key to your wallet. Write it down on paper and store it in a secure location. Never share it with anyone or store it digitally.
Enable Biometric Authentication
Always use biometric authentication when available to prevent unauthorized access to your wallet, even if someone gains access to your device.
Keep Your App Updated
Regularly update the MELDapp to ensure you have the latest security features and patches for any identified vulnerabilities.
Verify Transaction Details
Always double-check transaction details, including recipient addresses and amounts, before confirming any transaction.
Be Wary of Phishing Attempts
Be cautious of emails, messages, or websites claiming to be from MELDapp. We will never ask for your seed phrase or private keys.
Security FAQ
What happens if I lose my device?
If you lose your device, you can recover your wallet on a new device using your 24-word seed phrase. This is why it's crucial to keep your seed phrase secure and accessible.
Can MELDapp access my funds?
No, MELDapp cannot access your funds. As a self-custodial wallet, only you have control over your private keys and assets. We do not have access to your seed phrase or private keys.
How are my fiat funds protected?
Fiat funds in your MELDapp EUR account are held by our regulated banking partners and are protected by standard banking security measures and regulations, including deposit insurance where applicable.
What should I do if I suspect unauthorized activity?
If you suspect unauthorized activity, immediately contact our support team through the app or website. You should also consider transferring your assets to a new wallet with a different You should also consider transferring your assets to a new wallet with a different seed phrase as a precautionary measure.
How often are security audits conducted?
We conduct comprehensive security audits at least quarterly, with additional targeted audits whenever significant updates or changes are made to the application or infrastructure.
Report a Security Issue
If you discover a security vulnerability or have concerns about the security of your account, please contact our security team immediately. We take all security reports seriously and will investigate promptly.